How to Best Operate a Laundromat

Running a Laundromat is simple, but creating or maintaining a successful laundromat takes hard work. An owner does not need to be in the laundromat every day, but they must understand their customers, equipment and competition.

Below is a very basic list of responsibilities a store owner can expect when operating a laundromat:

• Collect the Store
  • For coin stores, this will generally take place twice weekly.
  • For card operated stores, this can take place less frequently, if desired by the owner.

• Stock Vending Machines
  • Stocking of vending machines is normally done once weekly and can be supplemented by employees after the owner collects the money from the machines.

• Audit Wash n’ Fold Stations
  • This is a general audit that runs concurrently with the collection of the store. It consists of checking wash n’ fold claim tickets and counting wash n’ fold income.

• Managing and Directing Day-to-Day Employee Issues
  • An owner will need to set schedules of attendants, as well as assist in hiring, firing, and training.

• Handling Customer Complaints
  • Attendants should be trained to handle most complaints, but an owner may need to address some customer problems.

• Implementing Promotions
  • Promotions can play a major role in the success of a laundry. This can be as simple as having flyers printed and making sure the attendants pass them out, to more intricate marketing strategies.

• Keep the Equipment in Working Order
  • Keeping the laundry equipment in working condition is crucial to the continued success of a laundry. Work with your local service technician to make sure proper repairs and equipment maintenance are being completed.

• Monitor Competition
  • Get to know your competition. Know their strengths, weaknesses, pricing, and promotion strategies.

More Articles on How to Best Operate Your Laundromat:

How to Use Technology to Improve Operations of Your Laundromat
https://americancoinop.com/articles/laundromats-digital-age

Blueprint for Self-Service Laundry Success – Part 1
https://americancoinop.com/articles/blueprint-self-service-laundry-success-part-1

Blueprint for Self-Service Laundry Success – Part 2
https://americancoinop.com/articles/blueprint-self-service-laundry-success-part-2

Blueprint for Self-Service Laundry Success – Part 3
https://americancoinop.com/articles/blueprint-self-service-laundry-success-conclusion

The Vitality of Vending – Part 1
https://americancoinop.com/articles/vitality-vending-part-1

The Vitality of Vending – Part 2
https://americancoinop.com/articles/vitality-vending-conclusion